What Is Proper Phone Etiquette?

What should be avoided while being on a call?

Top 10 Things to Avoid Doing When You Answer the PhoneSkip The Speaker Phone.

It’s convenient, sure – but it doesn’t give your callers the sound quality they deserve.

Ditch The Chewing Gum.

Avoid Distractions.

Eliminate Inconsistencies.

Limit Background Noises.

Don’t Whisper.

Don’t Shout.

Do Not Use Poor Equipment.More items…•Apr 15, 2014.

What is proper phone etiquette at workplace?

One general rule for good phone etiquette is to listen more than you speak, especially if you’ve answered an incoming customer service call. While you may already have the answer because of your experience, let the caller finish what they’re saying before you jump in with a suggestion.

What are the do’s and don’ts of telephone etiquette?

The Dos and Don’ts of Telephone EtiquetteDO – Smile when you talk to people. … DON’T – Be distracted. … DO – When you answer the phone, greet the caller warmly and advise who they are talking to. … DON’T – Shout or whisper. … DO – Speak clearly. … DON’T – Leave the caller on hold for too long. … DO – Make the caller feel welcome.Jul 18, 2017

How do I answer my personal phone?

Greeting. When you pick up the phone, begin by offering your greeting of choice. “Hello” is always a polite option, as is “Good Morning” or “Good Afternoon.” Confirm who you are (“This is Amanda”) and the identity of the person calling (“To whom am I speaking?”) so that all parties begin the call on the same page.

What is the best time to call someone?

Here is what we found:4 to 6pm is the best time to call to make contact with a lead. It is 114% better than calling at 11 to 12am, right before lunch. … 8-9am and 4-5pm are the best times to call to qualify a lead. … 4-5 pm is the best time to contact a lead to qualify that lead.

How do you end a phone call professionally?

The Best Call-Closing StatementsSTEP 1 – Briefly summarise what has been accomplished on the call.STEP 2 – Let the customer know what happens next (and include a timescale – so they can go about planning their busy lives).STEP 3 – Ask the customer if there is anything else that they can be helped with.More items…•Feb 7, 2018

What is call etiquette?

Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

When you answer the phone you need to say your name and?

When you answer the phone you need to say your name and …? “Hello!”

Why is it important to answer the telephone promptly?

Answering telephone calls is an important and crucial part for any business. … If a call has been transferred from a colleague to yourself, answer the phone call promptly with your name – This will enable a personal and friendly greeting so the caller can gather whom they’re talking to straight away.

Who should hang up the phone first?

The ringing annoys those around you. The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.

What are the two things we must do while talking on the telephone?

10 telephone etiquette tips you should keep in mindWhen you’re speaking over the phone remember to smile, sound upbeat and keep your communication short.Greeting.Take permission and be polite.Identify self and the organisation.Clarity.Purpose of the call.Know your timeline and keep it short.Avoid fillers and keep it interesting.More items…•Jan 14, 2016

Should you say your name when answering the phone?

When answering your phone, use a proper greeting and announce your full name, says Pachter. Using your first name alone can sound too informal for every professional call and using only your last name can sound too abrupt. The best thing to say is: “This is Brittany Jones speaking,” or, “This is Jake Jones.”

What is meant by 3 second rule in telephone conversation?

Curtis DuncanFollow If you’re on a call with a client or a prospect, try this – wait three seconds after the other person stops talking before you respond. This might be difficult at first, especially if a client has an easy question or a prospect has an objection that you know exactly how to overcome.

What is the golden rule when dealing with a phone call?

Listen carefully, speak clearly, and be friendly. Always begin a call by introducing yourself or your company, if applicable. Make sure your voice projects strength and clarity. Use good posture and sit up straight, with your feet on the floor when talking on the phone.

How important is proper telephone etiquette?

One of the most important elements of customer service is telephone etiquette. It is vital to let your customers know you are listening to them and genuinely care about what they have to say. This helps to build customer loyalty, which leads to repeat business.

How do you introduce yourself on the phone?

Introduce yourself Say “Hello, this is (name)” to let people know who you are. If you answer the phone and the caller doesn’t give his name, you can say “May I ask who’s calling, please?”. Practise saying these simple phrases to help yourself feel confident at the start of any telephone conversation.